Do I need to create an account?
No, you can check out as a guest however we do encourage creating an account so that you may benefit from faster checkouts, order status updates and view all order history.
Where is my order?
We aim to process all orders as quickly as possible.
If an order passes all security checks then your order will usually be dispatched within 24 hours of being placed, with most orders being dispatched the same day.
From dispatch, orders sent by UK first class Delivery will typically take 1-3 working days to be delivered.
Special delivery orders if placed before 1pm will typically be delivered the next day.
Do you ship internationally?
Yes, we ship worldwide to a number of countries. Please select your destination at checkout to see if we ship to your country. Your order may be subject to import duties and taxes, which are levied once a package reaches your country. We have no control over these charges and cannot predict what the costs may be. Customs policies vary from country to country; you should contact your local customs office for further information.
I haven't received my delivery
Please refer to the delivery information for your estimated delivery times.
First class delivery for the UK (1-3 working days)
Special delivery for the UK (next day delivery if ordered by 1pm on weekdays)
International express delivery (1-5 working days)
Orders are processed Monday to Friday between 9am-5pm excluding Bank Holidays, and we aim to dispatch all orders between 1-2 working days.
Still need help?
Feel free to contact us via direct message on Instagram
Can't find an answer?
If you haven't managed to resolve your issue via our FAQs please don’t hesitate to contact us at info@scentedlondon.co.uk